All cancellation fees held by Adventures.com are only intended to cover our direct cost of amending and/or cancelling your reservation.
All communications relating to these terms and conditions (in particular any requests to cancel or amend your tour arrangements) must be from the lead traveler of each reservation and processed through the My Adventures portal where travelers can manage their bookings. Once delivered the amendment and/or cancellation needs to be confirmed by Adventures.com before further action can be taken. If a reimbursement is in order then it shall be made in accordance with all procedures and processed within 7 working days, and the stipulated amount will be transferred to the same credit card that was used upon booking. Please note that we can not be responsible for delays of the delivery of the reimbursement to your account once it has been processed on our end. For tours purchased through another vendor please reach out to the vendor directly with your refund and/or cancellation request. Due to unusual circumstances and high load, it may be expected that cancellation process will take up to 6 - 8 weeks after cancellation is registered in our systems.
Please make sure to fill in and/or provide all necessary details upon booking your adventure tour/s. Once you have completed the booking process a booking confirmation will follow, containing your booking number and the voucher/s for the services booked. The voucher will be your proof of payment so please bring it with you on the day of your tour (printed or on mobile device). Please note that you are responsible for carefully checking all details on your confirmation and related travel documents to ensure that they are correct. In the event of a discrepancy, such as booking mistakes where the wrong date and/or an incorrect number of participants was booked please contact Adventures.com immediately as it may not be possible to make amendments to your reservation when it gets closer to your departure date. Adventures.com cannot be responsible for mistakes in the booking process.
No refund is given for rental gear, this includes shoes, jackets, and pants. Safety equipment needed for each tour is provided by Adventures.com and is not classified as rental gear.
All adventure trips are undertaken on the responsibility of its participants. Adventures.com does not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions.
All adventure trips are weather and condition dependent and we reserve the right to change your itinerary or cancel your trip last minute with your safety in mind.
Cancellation of day tours (except airplane and helicopter tours, see below):
*For all bookings of day tours operated by Adventures.com (or any of Adventures.com sub-brands), a minimum of 24 hours’ notice of cancellation prior to your scheduled tour departure is required for a full refund. If a cancellation is made with less than 24 hours’ notice prior to departure no refund is given. For the 24-hour policy to be applicable cancellations need to be made and delivered to Adventures.com through the My Adventures portal. The 24-hour policy does not honor cancellation requests sent through other channels.
Cancellation of Multi-day / Self-Drive / Groups / Trekking tours:
10% of the price of your trip is non-refundable, this percentage reflects our cost of booking and preparing your trip.
Note: If you’ve booked a multi-day tour with a promo code MULTIDAY15 between March 13 and June 15, 2020, you can cancel your booking up to 72 hours before the tour starts and get a full refund. If you cancel the tour within the 72-hour period before the tour begins, no refund will be issued to the traveler. Otherwise, it will follow the standard terms and conditions. This offer is valid only for the travel period between March 15 and December 31, 2020. (updated: March 24, 2020)
Cancellations of Airplane & Helicopter tours:
These terms and conditions may be amended from time to time and apply to all of our services.
By accessing, browsing, using and/or completing a reservation through our (mobile) website you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below. Adventures.com is a tour operator, offering a wide range of adventure tours in Iceland. Bookings can be made directly through Adventures.com, its sub-brands and/or any other website through which Adventures.com makes their services available. If you are having any problems booking through Adventures.com website adventures.com then please contact our Customer Support Team.
Adventures.com reserves the right to alter itineraries and/or timetables should it be necessary, due to adverse weather and or other related conditions. Adventures.com is not responsible for expenses and/or other related costs due to factors outside of its control, such as flight delays, changes and or cancellations, injuries, weather, war, natural disasters etc. and/or other unforeseeable matters. You are responsible for providing Adventures.com with the correct contact information and related details so that we can keep you informed in the event of changes made to the services booked.
Please note that all prices for the services provided by Adventures.com and its sub-brands are in the company’s local currency, Icelandic Krona (ISK). The price displayed in the checkout step is the final price including VAT. However, as a local operator Adventures.com can not be responsible for currency fluctuations and or additional fees outside its control that may be applied such as bank transfer fees, credit card fees and etc. Our VAT nr. is 87252. We accept the following credit cards: Visa, Mastercard, Amex, JCB, Diners and China Union Pay (CUP).
2. Promotional codes
Please note that special offers such as promotional codes cannot be applied afterwards in the form of a refund. When offered, promotional codes and/or other special offers, must be entered into the relevant field located on the payment page upon check out at the time of booking to be valid and applied.
3. Best Price Guarantee
We guarantee that you always get the lowest price when you reserve a tour through our direct channels.. or we‘ll match the lower price! It’s easy to apply for the Best Price Guarantee on adventures.com
Here‘s how it works:
4. Pick-up & Drop-off Services
Adventures.com offers pick up and drop-off services for most of its tours. Please read the tour description very carefully to see if pick-up and drop-off services are included in the price, can be added as an extras or the activity in question only offers the option of meeting us on location. You as the traveler are responsible for your pick-up, this includes providing Adventures.com with your pick up location in time as well as being ready at the correct time for the pick-up for your tour. Adventures.com will provide you with information about your pick up time on your voucher which is provided upon booking. If you are unsure when to be ready for your scheduled tour then please contact our Customer Support Team.
Please note that missing the pick-up does not entitle you to a refund of the price paid for the services. You are responsible to be ready for pick up at the assigned pick up point from the start of the pick up time in order to not miss our guides when they arrive to pick you up.
5. Meeting us on location
If you are planning to meet us on location for your tour then please be sure that this can be arranged. For most of Adventures.com tours, it is possible to meet us on location. Please read the tour description of your tour very carefully to see if meeting us on location is possible for the activity in question. Please note that there are still some tours where this can not be offered. If you are unsure which tours this follows under then please contact our Customer Support Team. You as the traveler are responsible for arriving to the meeting point in time for your tour. This includes being ready at the correct time at the correct location in time for your adventure tour. Adventures.com will provide you with information about the meeting point for your tour on your voucher which is provided upon booking. If you are unsure when to arrive for your scheduled tour then please contact our Customer Support Team.
Please note that if you do not arrive in time for your tour and/or are late to the meeting point of the tour, that is to say you do not arrive to the correct meeting point at the correct time for your adventure tour then you are not entitled to a refund of the price paid for the services.
6. Extras & Rental gear.
Extras and rental gear can both be added upon booking your tour as well as afterwards as long as it is made no later than the evening before your tour departure date. If you have already made a reservation with us and would like to add any extras and/or rental gear to your reservation then please contact our Customer Support Team. Please note that all extras and rental gear reservations are final. No refund is given for extras & rental gear, this includes single supplements, hiking shoes, waterproof jacket and pants etc.
Safety equipment needed for each tour is provided by Adventures.com and is not classified as rental gear.
7. Travel insurance
As with any and all world travel, we strongly recommend that you purchase travel a travel insurance policy in your home country that covers your cost should you have to cancel your travel reservation with short notice. These kind of travel insurances are not expensive and frequently cover other risks. Having travel insurances is always a good idea when traveling around the world.
8. Icelandic weather and conditions
All adventure trips and outdoor activities are dependent on weather and general conditions. Adventures.com reserves the right to alter routes, itineraries, departure times and or cancel your trip without prior notice with your safety in mind, should the necessity arise.
Please keep in mind that Iceland is and will always be Iceland. The weather changes fast on our northern island and with it, conditions change. Our guides are specially trained to deal with changing conditions and their number one priority is to make decisions with your safety in mind. Please be aware of this and respect your guides authority to do so. This is especially valid for winter travel in Iceland. Our summer trips (excluding high alpine trips), operated from June through August, are rarely adversely affected by harsh weather.
Adventures.com can not be held responsible for any loss, damage, accident, injury, sickness, schedule change or other factors due to weather, strike, natural disasters or any other cause beyond Adventures.com‘s control. Adventures.com acts in good faith and cannot be held responsible for defaults or delays of organizations that are not a part of the Adventures.com family such as individual agencies, hotels, other tour operators, airlines, guides, restaurants or any other person‘s or company‘s act.
In the case of any changes to flights (domestic and international), the passenger is responsible for any additional costs incurred as a result of such changes (i.e. additional hotel nights, meals, transfers, etc.), at the time provided. We, therefore, advise all customers to have comprehensive travel insurance to meet all contingencies.
Appropriate footwear and suitable outdoor clothing must be worn. We reserve the right to refuse participation to customers who are dressed inappropriately or with inappropriate footwear since this will put the client’s well-being and safety at risk.
10. Assumed risk & Outdoor activities
Guests/Clients are advised that all activities are undertaken entirely at their own risk and they must behave in a fit and proper manner at all times in accordance with Adventures.com (or our partners’) guidelines and must take proper responsibility for their own safety. All adventure tours and outdoor activities carry inherent risks and Adventures.com or its partners do not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions or are caused by factors outside of human control (Force majeure). With the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for your participation in your trip. Depending on the excursion, you may be requested to sign an additional liability release.
11. Alcohol and drugs:
We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances, no refund shall be given. Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offence, upset or put other passengers in danger. In such cases, full cancellation charges apply.
12. Reviews & Feedback
Adventures.com welcomes all feedback, both positive as well as negative as it helps us improve our overall services, and performance. We would greatly appreciate it if you could share your tour experience with us. Please note that all complaints must reach Adventures.com within 5 days from the completion of your tour. Otherwise, possible compensation is not valid.
Please read the following Terms and Conditions carefully and ensure that you understand and agree to the contents. All participants must agree to these terms and conditions and it is the responsibility of the party/group leader to provide these terms and conditions to everyone in their party.
1. Adventures.com partners with professional tour operators in Canada, that meet our quality and safety standards.
2. Adventures.com does not operate tours in Canada.
3. All bookings for tour in Canada made through Adventures.com are also subject to the Supplier’s terms & conditions and contracts.
4. All bookings are subject to the payment terms and cancellation policies of the Supplier.
5. All deposits and payments will be forwarded on your behalf to the Supplier as outlined in the payment schedule. As your booking agent we will also forward refunds to you from the Supplier. We will assist you in any way possible to obtain refunds as per the cancellation policy of the Supplier, however all claims for refund, reimbursement, insurance claims and credit card chargeback must ultimately be made against the Supplier.
6. Adventures.com will not be responsible for any loss, injury or damage incurred by the participant(s).
7. You confirm that you have adequate travel insurance for yourself and anyone in your party. This insurance is your responsibility and you must ensure it covers all aspects of your booking and all travel before and after your booking.
8. Your flight/transportation connections must allow you maximum flexibility regarding rescheduling in the event of weather delays or other unforeseen circumstances.
9. You confirm that you have all necessary travel documents for yourself and anyone in your party, including a valid passport if coming from outside of Canada.
10. All participants must sign an acknowledgement of risk and liability release waiver from our Supplier and read and acknowledge our Adventures.com waiver listed below.
11. All participants unconditionally agree to fully indemnify Adventures.com and its employees against any injury, damage or accident that may occur while participating in tours booked by Adventures.com.
12. All physical and medical conditions that could impair the participants’ ability to participate in the tour must be made known to Adventures.com.
The cancellation policy is different for each tour and/or supplier. Please find the cancellation policy in the tour description of each tour.
Waiver of all claims, release from liability and assumption of risk
I acknowledge and agree that in my participation in adventure activities by Adventures.com and The Great Canadian Adventure Company Ltd: 1. I will not hold The Great Canadian Adventure Company, its officers, directors and employees responsible for a...)
I acknowledge and agree that in my participation in adventure activities by Adventures.com and The Great Canadian Adventure Company Ltd:
1. I will not hold The Great Canadian Adventure Company, its officers, directors and employees responsible for any injury, death, accident, illness, delay, personal loss, personal property damage or other loss sustained by me and hereby release The Great Canadian Adventure Company, its officers, directors and employees due to any cause whatsoever, including without limitation, negligence on the part of The Great Canadian Adventure Company or its employees. I further agree to indemnify The Great Canadian Adventure Company and its employees for any and all legal fees (on a solicitor and his own client basis) or costs which may be incurred in defending any lawsuit or claim I may bring against them.
2. AND I DO HEREBY ACKNOWLEDGE AND AGREE THAT:
(a) I will participate in adventure activities entirely at my own risk. Participation in any outdoor activity and travel in natural, outdoor environments involve inherent risks, dangers and hazards. These risks may include, but are not limited to: natural disasters, forces of nature, weather conditions, rugged or steep terrain, avalanches, rock fall, slippery footing, water, isolation from medical facilities, difficult evacuation, equipment failure, mechanical breakdown, human error and accidents. These and other risks may cause serious injury, illness, death, personal property damage or personal losses.
(b) That this Waiver of all Claims, Release from Liability and Assumption of Risk is binding on myself, my heirs, my executors, administrators, personal representatives and assigns.
(c) That the term "adventure activities" as used in the Waiver of all Claims, Release from Liability and Assumption of Risk includes without limiting the generality of that term, training sessions, programmes and events that are in any way authorized, sanctioned, organized or operated by The Great Canadian Adventure Company.
(d) I understand that by participating in tour or activities sold by Adventures.com I may be forever prevented from suing or otherwise claiming against The Great Canadian Adventure Company, its officers, directors and employees for certain loss or damages, whether for property loss or personal injury, that I may sustain while
participating in adventure activities.
(e) I understand that the included itinerary is a general guideline of what can be expected on my adventure trip, but is NOT a contract. Factors such as weather conditions, mechanical breakdown, flight cancellations, medical emergencies, political unrest, natural disasters or other uncontrollable circumstances can alter my trip.
(f) I will not hold The Great Canadian Adventure Company responsible for extra costs incurred by me which include, but are not limited to: extra meals, accommodation, personal costs, or rebooking of commercial transportation in the event of unforeseen or uncontrollable circumstances.
* Minors, under 18 years old, must have parent or legal guardian witness the form. Note: All participants in your party are required to read this waiver before a booking/reservation can be confirmed.