FAQ

The pickup time is stated on your voucher and therefore we recommend you to review your voucher carefully. We ask all participants to be ready from the start of the pickup time indicated as you may well be the first pick up of the day. Please be at your assigned location at the right pick up time that you chose when booking the tour.

Wait for your guide at your assigned pick up location.

Have your email and phone number listed with us so we can contact you if we run into any trouble finding you.

View our pick-up locations in Reykjavík.

Alcohol is prohibited on all of our tours before and during activities. If we find the participant to be intoxicated, we will prohibit them from taking part in the activity.

After the activities of the day are finished then you are more than welcome to have a drink and relax.

Yes, we do have a tour into Langjökull Ice Cave that has no minimum age and it is a fantastic option for the whole family. As a Whale Watching with our partner company Special Tours, enjoyable tour for a family traveling with young children, these guys have an enormous success rate in seeing whales (upwards of 98% in the summertime).

If you want to explore parts of Icelandic Highlands than we have our magnificent Landmannalaugar Safari tour that also offers you to bathe in natural hot springs. Almost all of our jeep tours are suitable for children over the age of 6 years old. Then we also have a relaxing experience that we highly recommend, our Golden Circle & Secret Lagoon tour.

We reserve the rights to adjust the itinerary and/or take different routes depending on conditions. Your safety is our number one priority.

Please read more information in our terms and conditions in regards to this matter.

Yes, we have specially trained and certified guide on all of our tours, expect on our self-drive tours.

All of our tours are English guided.

No, for all your questions and concerns you would need to contact our customer service.

In Iceland, the standard is 230V and 50Hz and we use F-type power sockets and plugs. If you are visiting from the UK, USA, Canada or other countries using a different voltage, Hz or plugs, therefore, we highly recommend you to bring an adaptor.

We have four different categories that help participants to get a better understanding of what to expect from the tour. The categories are Easy, Moderate, Challenging and Demanding. All of our tours are rated to make it easier for you to find a tour that suits you.

For further information about the difficulty ratings and descriptions.